Macbook Air Keypad

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Many MacBook Air users are having issues with their keyboard. Their MacBook Air keyboard isn’t responding properly or has become totally unresponsive.

This is a very annoying issue. You can’t use your MacBook Air if its keyboard is not working properly. But don’t worry. Your keyboard can still be fixed…

Try these fixes

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  4. Debris in your keyboard can stop your MacBook Air keyboard from working properly. You should make sure your keyboard is clean. To clean your keyboard: 1) Shut down your MacBook Air. 2) Clean the keyboard with a cleaning tool, such as a can of compressed air. After cleaning the keyboard, turn on your notebook and see if this works for you.

You don’t have to try them all; just work your way down the list until you find the one that works for you.

Method 1: Update your macOS

Your keyboard may not be working because your operating system is not up to date. You should update the macOS on your MacBook Air to see if that’s the case for you. To update your system:

1) Click App Store.

2) Click Updates. Then if there is any system update available, click UPDATE next to this update.

3) Wait for the update process to complete.

Method 2: Reset the SMC

The SMC (System Management Controller) on your MacBook Air manages the functioning of your keyboard and other hardware components. You should try resetting the SMC to see if this fixes your keyboard.

Note that only Intel-based Mac computers have an SMC.

1) Shut down your MacBook Air.

2) Press the Shift, Control and Option keys on the left side on your keyboard and the Power buttons at the same time. Then hold them for 10 seconds.

3) Turn on your MacBook Air.

Check to see if this fixes your keyboard.

Method 3: Clean system junk

Perhaps your MacBook Air keyboard is not responding properly because of the software conflicts caused by your system junk. To try fixing your keyboard issue, you should clean up your macOS. If you want to do it quickly and easily, you can use MacClean.

MacClean is a cleaning utility that can help you clean your macOS. It will scan your system and identify the junk files or caches that may slow down your Mac computer. You will remove those files very quickly with this program. It takes only a few clicks to clean your system:

1)Download and install MacClean.

2) Run MacClean.

3) Click System Junk, then click the Scan button. MacClean will then scan your MacBook Air and find all your junk file.

4) Click Clean to clean all your system junk files (this requires the registered version, you’ll be prompted to register your program when you click the Clean button).

Method 4: Clean your keyboard

Debris in your keyboard can stop your MacBook Air keyboard from working properly. You should make sure your keyboard is clean.

Air

To clean your keyboard:

1) Shut down your MacBook Air.

2) Clean the keyboard with a cleaning tool, such as a can of compressed air.

After cleaning the keyboard, turn on your notebook and see if this works for you.

Method 5: Have your MacBook Air serviced

Your MacBook Air keyboard may also fail to work if you are having hardware issues with your notebook — perhaps you’re having a swollen battery, a chip that communicates with your keyboard is not working properly, or one of your keyboard cable is broken. If you don’t have the time, patience or skills to fix it yourself, you should have your notebook serviced. Bring your MacBook Air to Apple or any authorized service provider and ask them for advice.

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Apple has determined that a small percentage of the keyboards in certain MacBook, MacBook Air, and MacBook Pro models may exhibit one or more of the following behaviors:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel 'sticky' or do not respond in a consistent manner

Apple or an Apple Authorized Service Provider will service eligible MacBook, MacBook Air, and MacBook Pro keyboards, free of charge. The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard.

To identify your computer's model and to see if it is eligible for this program, choose Apple () menu > About This Mac. Eligible models are listed below.

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018)
  • MacBook Air (Retina, 13-inch, 2019)
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)

Note: No other Mac notebook models are part of this program.

Please choose one of the options below for service. Your Mac notebook will be examined prior to any service to verify that it is eligible for this program.

The type of service will be determined after the keyboard is examined and may involve the replacement of one or more keys or the whole keyboard. The service turn-around time may vary depending upon the type of service and availability of replacement parts.

  • Find an Apple Authorized Service Provider.
  • Make an appointment at an Apple Retail Store.
  • Mail in your device to the Apple Repair Center.

To prepare your unit for service, please backup your data.

Note: If your MacBook, MacBook Air, or MacBook Pro has any damage which impairs the service, that issue will need to be repaired first. In some cases, there may be a cost associated with the repair.

This worldwide Apple program does not extend the standard warranty coverage of your Mac notebook.

Macbook Air Keypad Silicone Pad

If you believe your Mac notebook was affected by this issue, and you paid to have your keyboard repaired, you can contact Apple about a refund.

Macbook Air Keypad Light

The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit.