Download the Cisco AnyConnect VPN Client installer for Mac. Enter the CougarNet credentials. Click Download for macOS link to download the software. If you get a DMG file double click the file, which is located in Finder/Downloads. Double-click the AnyConnect.pkg file to start the Cisco AnyConnect Installer wizard. Download the Mac OS X Cisco AnyConnect client from My.queensu.ca. Go to the software tab; Locate the downloaded DMG file and double click to open it Double click the AnyConnect.pkg icon to start the Installation The Install AnyConnect Secure Mobility Client screen will open. Click the Continue button; The Software License Agreement screen will open. Read the License agreement.

Download the Cisco AnyConnect VPN Client installer for Mac. Enter the CougarNet credentials. Click Download for macOS link to download the software. If you get a DMG file double click the file, which is located in Finder/Downloads. Double-click the AnyConnect.pkg file to start the Cisco AnyConnect Installer wizard. Installing the Cisco AnyConnect Client on Mac OS with Safari. Installing the Cisco AnyConnect Client on Mac OS with Safari. Keep getting this message when trying to re-install Cisco VPN - 'anyconnect secure mobility client cannot be installed on this disk. Version 3.1.02026 of the cisco anyconnect secure mobility client is already installed.' Moved and deleted and when I search I only find the download or emails with information on the subject.

In most cases, you won't need to uninstall an old VPN client; you can just stop using it. However, some users report error messages with the new AnyConnect VPN that can be corrected by uninstalling older ones.

The error message

You may need to uninstall the old VPN clients if you see the message 'AnyConnect was not able to establish a connection to the specified secure gateway. Please try connecting again.'

On Windows

Uninstalling Cisco Anyconnect Mac Install

Windows 7

1. Click the Start Menu.
2. Type View network connections in the search bar, then click that item in the results list.
3. In the window that appears, right-click the old VPN item you want to remove and choose Delete. You may need to delete two items:
   1. CITES VPN with the subheading WAN Miniport (PPTP)
   2. Aventail VPN with the subheading Aventail VPN Adapter
4. (If you had an Aventail VPN client installed:)
   Go to the Start Menu- > Control Panel -> Uninstall Program.
5. In the list of programs that appears, select Aventail Connect, then click the Uninstall button above the list.
6. Click Yes when prompted to uninstall.
7. If the Aventail icon remains on your desktop after uninstallation, you can drag it into your Recycle Bin.

Windows 8

1. Right-click the Start Menu.
2. Select Network Connections from the list of options.
3. In the window that appears, right-click the old VPN item you want to remove and choose Delete. You may need to delete two items:
   1. CITES VPN with the subheading WAN Miniport (PPTP)
   2. Aventail VPN with the subheading Aventail VPN Adapter
4. (If you had an Aventail VPN client installed:)
   Go to the Start Menu- > Control Panel -> Uninstall Program.
5. In the list of programs that appears, select Aventail Connect, then click the Uninstall button above the list.
6. Click Yes when prompted to uninstall.
7. If the Aventail icon remains on your desktop after uninstallation, you can drag it into your Recycle Bin.

Windows 10 is unlikely to have the Nortel or Aventail VPN installed from use with the prior versions of the Tech Services VPN. If you need to uninstall them because they were installed for a different VPN, please refer to that group's documentation.

On Mac

Uninstall Cisco Anyconnect Mac Script

Removing the old CITES VPN (aka Nortel)

1. Under System Preferences, choose Network
2. In the left hand list of connections, choose the old VPN that you want to remove. (If it says vpn3.near.uiuc.edu in the Server Address line, it's an old connection and should be removed.)
3. Uncheck the box that says 'Show VPN status in the menu bar.'
4. Click the minus button below the left hand column.
5. Click Apply.

Removing the Aventail VPN client

1. With your Finder open to Applications, find Aventail Connect in your applications list.
2. Right click on it and choose Move to Trash.
3. If prompted, enter the computer's administrator user name and password.

More help

If you need further assistance with this error, please contact the Help Desk.